Questions About Home Health Care?

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Frequently Asked

What is home care and how does it differ from home healthcare?

At its core, home care refers to all care (medical or non-medical) provided for the client in their home. In recent years, however, there has been a slight shift in terminology.  While home care can be used to describe both medical and non-medical care, typically “home care” refers to non-medical care such as companionship/homemaking services and personal care services, while “home healthcare” refers to the provision of skilled nursing care and other care such as speech, physical or occupational therapy.

What other services does Shepherd Home Health provide?

Shepherd Home Health also provides companionship care services such as meal preparation, laundry, light housekeeping, grocery shopping/errands, incidental transportation, medication reminders, grooming, live-in service and respite care. We also provide a wide range of personal in-home care services. For example bathing, grooming, hygiene, mobility assistance, transferring/positioning, toileting/incontinence, and feeding/special diet assistance.  We also provide Dementia/Alzheimer’s care and in-home safety technology solutions.

Do you provide services to those in nursing homes or assisted living communities?

Yes.  Comfort Keepers can provide companionship or personal care to residents at assisted living communities and nursing homes who may desire additional attention or personalized care.

Will I have the same home health professional all the time?

During the initial conversation and the in-home visit, the Client Care Coordinator will document the home care services required and the client’s preferences for a team member match. The Client Care Coordinator then selects the best fit for the client and arranges an introduction between the client, home health professional, and Coordinator to introduce this new team. During that meeting, everyone reviews the Plan of Care to ensure agreement and understanding of services to be provided.

How do you train and select employees?

Each caregiver is an employee who is carefully screened and trained before caring for a client. Each must undergo a rigorous process including national and local criminal background checks, DMV, and personal and professional reference checks.  We are bonded, insured, and covered by Workers’ Compensation insurance for our clients’ peace-of-mind. We strive to hire the very best caregivers to become team members because we only hire people we would want caring for a member of our own family.

Can you provide services on short notice?

Yes.  We understand that situations can arise where one needs in-home care services in a hurry. We can provide services on an as-needed basis.

Is there a written plan of care for each client? Do these plans get modified and if so, how often?

Our office develops an individualized and completely confidential Plan of Care for each client.  The purpose is to document the type of home care services needed and when the client would like to initiate care. Once the client, and family members, and local office agrees on the Plan of Care, the office staff will use that information to recommend the team member who will be delivering the service, establish the schedule and agree to the monitoring and communication.

We review Plans of Care with the client and family at least every six months, but reviews may be more frequent based on state regulations. The review is an important process to ensure the client is receiving an appropriate level of care and is pleased with the team member providing the care.

Are services available 24 hours, 7 days a week?

Yes.  Services are available for as little as a few hours a visit up to 24 hours, 7 days a week, 365 days a year.

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